FAQ

Answers to Your Queries

What payment methods do you accept?

We accept payments through credit cards, debit cards, net banking, and UPI for a seamless checkout experience.
How long does shipping take?

Once your order is processed, we’ll send you a tracking link so you can follow your package’s journey. Delivery timelines depend on location, but we strive to get your jewellery to you as quickly as possible!
What if my order is delayed?

If your order is taking longer than expected, please check the tracking details first. If you need further assistance, reach out to info@chorla.com. We're here to help!
Do you ship internationally?

Not yet—but we're working on it! At this moment, we only ship within India, but expanding internationally is on our roadmap. Stay tuned by following us on Instagram @chorla.jewellery, where we’ll announce as soon as international shipping becomes available.
Can I change my shipping address after placing an order?

If your product hasn’t been dispatched yet, we can update your shipping address—just contact us as soon as possible on info@chorla.com. Please note, once a product has been shipped, we’re unable to make changes. Please double-check your details before placing an order to ensure accuracy.
Do you offer free shipping?

Yes! We offer free domestic shipping on all orders above ₹5000. For orders below that, shipping is calculated for you at checkout
What should I do if my package looks tampered with?

If your package appears tampered with, please do not accept the delivery. Instead, inform the courier and contact us at info@chorla.com immediately.
Do you offer refunds or exchanges?

No, we do not offer refunds or exchanges except for manufacturing defects or shipping damage.
Will I need to pay for return shipping?

If your return qualifies for a replacement or refund, the shipping cost for sending the product back to us will be reimbursed.
How long does it take to get a refund?

Once we receive and inspect the returned item, your refund (if applicable) will be processed within 10 business days to your original payment method.
How do I return a defective item?

If your item arrives damaged due to shipping or has a manufacturing defect, please email us within 2 days at info@chorla.com with: ✔️ A clear unboxing video showcasing the issue ✔️ Clear photos/videos of the issue ✔️ Your order number Once we review your request, we’ll determine if it qualifies for a replacement or refund, based on availability. If your return is approved, you’ll need to ship the item back to us using a trackable courier like BlueDart or FedEx. Please ensure the jewelry is in its original packaging and includes all accessories.
What should I do if my jewelry arrives damaged?

If your item arrives damaged due to shipping, please email us within 2 days at info@chorla.com with: ✔️ An unboxing video ✔️ Clear photos/videos of the issue ✔️ Your order number We’ll review your request and arrange a replacement or refund based on availability.
What qualifies as a manufacturing defect?

Some examples include loose stones, faulty clasps, uneven finishing, or size discrepancies. At Chorla, we take great care to carefully inspect each piece before it’s sent to you, ensuring it meets our commitment to quality. If you believe your jewelry has a defect, email us within 2 days of delivery at info@chorla.com with photos/videos, and we’ll take care of it.
Can I cancel my order?

We understand that plans can change! You can cancel your order within 24 hours of placing it by sending an email to info@chorla.com with your order number and cancellation request. We'll ensure the process is handled smoothly.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I cancel my order after it’s been shipped?

As the product is already on its way to you, we’re unable to accommodate cancellations once an order has been dispatched. We appreciate your understanding and will ensure your order reaches you promptly and securely.
How do I clean tarnished silver jewelry?

Use a soft polishing cloth or a silver cleaning solution. For a simple DIY option, mix baking soda and water into a paste, gently rub it on the jewelry, and rinse with warm water.
Can I wear silver jewelry daily?

Absolutely! Sterling silver is durable enough for daily wear. Just remember to remove it before swimming, showering, or exercising to maintain its luster or patina.
How should I care for my silver jewelry?

Store your silver jewelry in a dry, airtight container or a zip-lock bag to prevent tarnishing. Avoid exposing it to water, perfumes, or harsh chemicals to keep it looking beautiful.
How can I reach customer support?

Our team is here to help! You can email us at info@chorla.com, and we’ll respond within 24-48 hours.